Terms and Conditions
Matamah.com Terms and Conditions
To access and use this website, you are subject to the following terms and conditions:
Matamah.com is operated by Fladio International Nigeria Limited, a company statutorily incorporated in Abuja, Nigeria under the Nigeria Companies and Allied Matters Act (CAMA) 1990. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
Copyright, Trademark, and Standards Policies Disclaimer
This site contains copyrighted materials, trademarks, service marks, trade dress, and other proprietary information owned by Matamah.com
All content on this site, including text, graphics, icons, images, and software, is the property of Matamah.com . The content and software on this site may be used as a shopping resource. Any other use of materials on this site (including reproduction, modification or distribution) without the prior written consent of Matamah.com is strictly prohibited. The reproduction of items supplied by seller on our website is strictly prohibited and protected by copyrights law.
Matamah.com is a provider of space for shopping. Matamah.com cannot and does not exercise editorial control over such content. Neither Matamah.com nor any of its officers, directors, employees, or agents, or any third-party content providers, merchants, sponsors, or licensors guarantees the accuracy, completeness, or usefulness of any content, nor its merchantability or fitness for any particular purpose. Under no circumstances shall Matamah (or any of its officers, directors, employees, or agents) be liable for any loss or damage caused by a user’s reliance on information obtained through Matamah.com. It is your responsibility to evaluate the information, opinion, advice, or other content available through Matamah.com.
This site is created and controlled by Matamah.com in the Federal Republic of Nigeria, and the laws of Nigeria will govern these disclaimers and orders placed with Matamah.com, without giving effect to any principles of conflict of laws. Matamah.com reserves the right to make changes to our site, disclaimers, and policies at any time.
By using this Website, you consent to the described therein and warrant that all data provided by you is accurate. At Matamah, complete security and privacy of our customers and data is of great importance to us. We would not share your information with a third party, except when necessary by Law. We want you to have as much faith in the security of your transactions as you do for our products and services.
We realize how important it is to securely store any information that you provide. matamah.com maintains the highest levels of security software currently available for online transactions. We use high-level SSL (Secure Socket Layer), the industry standard method for computers to communicate securely without risk of manipulation or recipient impersonation. We utilize this encryption during the online checkout process, including the acceptance of your credit card information.
Our Secure Server will encrypt and protect your financial and personal information from the time of the transaction. You can therefore be rest assured that we take the privacy and security of your payment and personal details very seriously.
This use includes the cookies that save your password and enable your website/mobile application/mobile site logins to constantly keep open, thus to save you from the effort of entering passwords for several times for each visit of yours, and the cookies that remember and recognise you at your next visits to the website/mobile application/mobile site.
Including the identification of how you use the website/mobile application/mobile site such as from where and through which devices you connect to the electronic trading platforms operated by Matamah, which content you display on the website/mobile application/mobile site and your duration of visit, cookies are used for identifying how you use the website/mobile application/mobile site.
Cookies are used for offering more suitable content with your fields of interest and for you, in other words, with the purpose of targeted advertisement/promotion. Matamah offers you more suitable contents and personal campaigns and products matching the information obtained through cookies with your personal data and does not offer you the contents or opportunities that you have previously stated that you do not want.
How Matamah uses third-party cookies for advertising and re-targeting purposes
In addition, your e-mail address from your personal data is shared with these platforms with the purpose of offering you the advertisements that you may be interested in on social media platforms and creating a special target group. Your e-mail address are forwarded through secure channels and media provided by these platforms. Social media platforms use your e-mail address only for matching process by hashing it. Your e-mail address may not be shared with third parties or other advertisers and is deleted from the systems of social media platforms as soon as possible after the matching process is completed.
You may use your right to allow or decline following the following steps according to the type of your internet browser and getting information about the cookies.
Google Chrome: Clicking the "lock sign" or the letter "i" on the "address section" of your browser, you may allow or block the cookies from the "Cookie" tab.
Internet Explorer: Clicking the "Security" tab on the "Tools" section at the upper right corner of your browser, you may do your cookie management as "allow" or "do not allow".
Mozilla Firefox: Click the "open menu" tab at the upper right corner of your browser. Clicking the image of "Options" and using the "Security and Privacy" button, you may do your cookie management.
For other browsers (such as Opera, Microsoft Edge, etc.), you may review the help or support pages of the relevant browsers.
Safari: Selecting the "Safari" tab in the "Settings" section of your telephone, you may do the cookie management from the section of "Security and Privacy".
If you decline persistent cookies or session cookies, you may still use the website/mobile application/mobile site; but you may not be able to access or you may have limited access to all functions of the website/mobile application/mobile site. The mentioned situation may be different in the mobile application.
The cookies given in the following table are used on the websites/mobile applications/mobile sites of the electronic trading platforms operated by Matamah, according to the purpose of use. Using these cookies, Matamah identifies the distinguishing characteristics of its Subscribers and separating the Subscribers into major groups with the purpose of offering campaigns and advertisements suitable with the preferences and interests, and performs statistical studies for identifying the spending habits such as average spending amount, age, gender, shopping categories and mobile usage rate.
Definition of Cookie - Purpose of Use
Session cookies aim the user to login to the system using the user information and to do shopping with personal information and the transfer of information between various pages.
Analysis cookies are stored for the purpose of matching the information of the pages on which the user surfs. The data stored here is used for increasing the future user experience of the site and for eliminating the technical problems that may arise.
Anonymous User Identifier Cookies
This information is used for storing the selected language and country and recognising the user in the following visits and displaying content according to the language and country previously selected.
Advertisements and Third Party Cookies
These cookies are used for identifying the anonymous user information of the advertisers and suppliers of the website.
The purposes of use of such cookies are to remember your visit options, displaying relevant and personalised advertisements and limiting the number of advertisements, and to measure the efficiency of advertisement campaigns.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence. Matamah will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of Matamah.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Matamah.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by matamah.com or its licensors. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of Matamah.com.
Matamah.com Forum Community Areas
Matamah.com reserves the right to close accounts or refuse service if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts or disrupts any of our services in any way.
If you use multiple logins for the purpose of disrupting the community you may have action taken against all of your accounts.
Submission of material
By submitting images and text to us, you grant Matamah.com the royalty-free right and license, to use your images and supporting text, to reproduce, modify, edit, adapt, publish, distribute and display such material (in whole, or part) worldwide and/or to incorporate it in other forms, media, or technology now known, or later developed for marketing and promotion purposes. You also acknowledge that matamah.com is not obliged to publish any material submitted by you on any of our publication.
N.B. Please contact us if you wish your images and/ or text not be used in our marketing and promotional activities.
We advise that you never reveal any personal information about yourself or anyone else (telephone number, home address, business address, delivery address or email address or any other details that would allow you to be personally identified). In certain circumstances we may also share your contribution with trusted third parties.
Failure to comply
If you fail to abide by these Community Rules you may be sent an email which informs you why your contribution has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts. This action may include any content posted by you being checked before allowed to go on the site or a temporary or permanent suspension of your ability to participate in any or all areas of matamah.com.
We reserves the right to delete any contribution, or take action against any account, at any time, for any reason. If you do not want to grant us the permission set out above on these terms, please do not submit or share your contribution on the Community website.
Terms of Sale
How a contract is formed between you and us
Using Our Website:
After placing an order on Our Website, you will receive a Confirmation Email. This does not mean that your order has been accepted. Your order constitutes an offer to us to buy the product(s) you have ordered. All orders are subject to acceptance by us.
Orders will only be accepted by us upon dispatch of the product(s) you have ordered (for physical products). We will confirm such acceptance to you by sending you an email which confirms that the order has been Shipped (“Shipping Confirmation”). The contract will be formed when we send you the Shipping Confirmation, unless we notify you that we do not accept your order or if you have cancelled it. By placing an order you are offering to purchase a product OR service on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Nigeria and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with matamah.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us or valid means of payment such as Bank account digital currencies among others. We retain the right to refuse any request made by you. If your order is accepted we will inform you by email and/or phone and we will confirm the identity of the party which you have contracted with. This will usually be matamah.com or may in some cases be a third party. Where a contract is made with a third party matamah.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
1. Our Contract
When you place an order, you will receive an acknowledgement e-mail or phone confirming receipt of your order: this communication will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we provide you with confirmation by e-mail or phone that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
2. Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of re-confirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the Total Cost of your order confirmation.
We do everything we can to ensure that the prices on our website are correct. We try to keep our prices the same, but due to our prices changing the selling price fluctuates. Prices may be changed at any time without further notice. We reserve the right to change our product's prices at any time without further notice. Prices listed in any other websites may not be accepted. We reserve the right not to accept a price listed on a site other than our own.
Upon receiving your order we carry out a standard pre-authorisation check on your payment (if payment is by debit/credit card) to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted. Bank/Wire Transfer/Internet Banking/Cheque payment will be confirmed after payment has been credited to our Bank account. Digital currencies and others are subject to similar terms and conditions.
1) Discount codes – Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
2) Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
3) Only ONE discount code can be used in an individual transaction.
1) Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – check your voucher to find out when to use it by.
2) We’re afraid we can’t accept any responsibility for stolen or deleted gift vouchers.
3) We’ll dispatch your gift voucher either as soon as payment has been cleared or on your specified delivery date (if this is later). We’re afraid we can’t be responsible for any delays, no matter how they are caused.
4) If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we can’t be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect.
In addition, we can’t take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.
5) From time to time, gift vouchers may get caught in pesky spam filters, and it’s up to the recipient to check these filters. We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.
6) If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two).
7) As you’d expect, we reserve the right to vary these terms and conditions.
The conditions of use relating to any discount code will be specified at the time of issue.
Buy with Confidence. Something that we believe strongly at Matamah.com is that you never truly experience you’ve seen and felt it.
We also appreciate that buying online can be slightly daunting, therefore we offer a 7 Days Money Back Guarantee. Buy from us, but if you are not happy, return it to us in the same condition it arrived, and you will be refunded for the products or service.
We take the greatest care when selecting products for you. All our products and services and those by our partners are audited and selected by Matamah.com team. We will only show products of good quality and ensure that the price reflects the value.
Customs & Taxes
Due to the customs and different policy of each express company for International Shipping, some products can only be shipped by Nigeria Postal Services.
The customs and import issues including any taxes, tariffs and item seizures are the sole responsibility of the customers. We can dispatch your package in the best way to minimise your fees but we cannot guarantee that there is no tax.
If you don't get the package timely, please feel free to email our Customer Service team.